At Scoutiv, operated by Mahl Technologies Limited, we are committed to protecting your privacy and giving you control over your personal data. This page explains what data we collect through our integration with Meta technologies, including WhatsApp Business Platform, and how you can request its deletion.
What Data We Collect
When you connect your business account to Scoutiv through Meta platforms, including WhatsApp Embedded Signup, we may collect and store the following:
- Business name, contact email, and phone number associated with your WhatsApp Business Account
- WhatsApp Business Account ID and Phone Number ID
- Access tokens used to send and receive messages on your behalf
- Message metadata, including timestamps, delivery status, and sender or recipient numbers, required to provide our messaging and automation services
- Configuration settings and preferences you set within Scoutiv
We do not collect or store the content of personal conversations beyond what is necessary to provide the requested service, and we do not sell or share your data with third parties for advertising purposes.
How to Request Data Deletion
You have the right to request deletion of your personal data and any data associated with your business account at any time. To submit a request:
- Email us at [email protected] with the subject line "Data Deletion Request."
- In your email, include your business name, the email address or phone number associated with your account, and your WhatsApp Business Account ID if known.
- We may contact you to verify your identity before processing the request, to protect against unauthorized deletion attempts.
What Happens After You Submit a Request
Once we receive and verify your request:
- We will permanently delete your stored personal data, including access tokens, business profile information, and message metadata, from our systems.
- This process is typically completed within 30 days of verification.
- Some information may be retained for a limited period where required by law, for example financial transaction records for tax and accounting purposes, or to resolve disputes and enforce our agreements. Any such data will be securely stored and deleted once the retention requirement expires.
- Deleting your data will disconnect your WhatsApp Business Account from Scoutiv, and you will need to reconnect and reauthorize the integration if you wish to use our services again in the future.
Automatic Deletion
If you disconnect or remove the Scoutiv integration directly from your Meta Business Settings under Business Integrations, this will revoke our access to your account, and we will automatically delete the associated access tokens and stop processing data on your behalf.
Contact Us
If you have questions about this policy or how your data is handled, please contact us through our contact page or by email at [email protected].